Refund policy

Returns & Refunds

We want you to love everything you receive from Holme Botanicals. If something isn't quite right, we're here to help.

Our return window You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition, and in their original packaging. Please hold onto your proof of purchase.

To start a return, simply get in touch at hello@holmebotanicals.co.uk and we'll guide you through the process. Please don't send anything back before contacting us, as we won't be able to accept it without prior agreement.

Returns should be sent to: Suite 45, 6 Queen Street, Huddersfield, W. Yorkshire, HD1 2SQ

Damaged or incorrect items Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, contact us straight away at hello@holmebotanicals.co.uk and we'll make it right.

Items we're unable to accept back Due to the nature of our products, we're unable to accept returns on opened or used personal care items, perishable goods, sale items, or gift cards. If you're unsure whether your item is eligible, please do get in touch — we're always happy to help.

Exchanges The quickest way to exchange an item is to return it and place a new order once your return has been accepted.

Refunds Once we've received and inspected your return, we'll let you know whether it's been approved. If it has, your refund will be processed to your original payment method within 10 business days. Please allow a little extra time for your bank to process this on their end. If 15 business days have passed since your refund was approved and you haven't seen it, please contact us at hello@holmebotanicals.co.uk.