Privacy policy

At Holme Botanicals, we take your privacy seriously. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or get in touch with us. Our store is powered by Shopify, which enables us to provide our services to you.

Please read this policy carefully. By using our services, you confirm that you have read and understood how we handle your information.

The information we collect Depending on how you interact with us, we may collect the following:

  • Contact details — name, address, phone number, and email address
  • Payment information — card details and transaction information (processed securely)
  • Account information — username, password, and preferences
  • Order information — items browsed, added to cart, purchased, or returned
  • Communications — messages you send us, including customer support enquiries
  • Device and usage information — IP address, browser type, and how you navigate our website

Where we collect it from

  • Directly from you when you shop, create an account, or contact us
  • Automatically through your device and browser when you use our website
  • From our service providers and technology partners who help us run our store

How we use your information We use your personal information to:

  • Process and fulfil your orders, including shipping and returns
  • Manage your account and preferences
  • Send you order updates and service communications
  • Personalise your shopping experience and recommend relevant products
  • Send marketing emails (you can opt out at any time)
  • Detect and prevent fraud and keep our services secure
  • Comply with our legal obligations

How we share your information We may share your information with:

  • Shopify and other service providers who help us operate our store (payment processing, fulfilment, cloud storage, analytics)
  • Marketing partners to support advertising relevant to your interests — you may have the right to opt out of this
  • Third parties where you have directed us to share your information (e.g. delivery providers)
  • Authorities or legal bodies where required by law

Our relationship with Shopify Our store is hosted by Shopify, which processes certain personal information in order to provide and improve our services. To learn more about how Shopify handles your data and to exercise any related rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-party links Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend you review their policies before sharing any information with them.

Children's data Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Security & retention We take reasonable steps to protect your information, but no online system is completely secure. We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes.

Your rights Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request that we correct or delete your information
  • Receive a copy of your data (data portability)
  • Opt out of marketing communications at any time using the unsubscribe link in any email

If you are based in the UK, you also have the right to:

  • Object to or restrict certain processing of your data
  • Withdraw consent where we rely on it to process your information

To exercise any of these rights, please contact us at hello@holmebotanicals.co.uk. We may need to verify your identity before processing your request.

Complaints If you have concerns about how we handle your data, please contact us in the first instance. If you are based in the UK, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

International transfers Your information may be transferred and stored outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact us If you have any questions about this Privacy Policy or wish to exercise your rights, please get in touch:

Holme Botanicals hello@holmebotanicals.co.uk